Frequently Asked Questions
1xbed FAQ — Answers to All Your Questions
Find simple and clear answers to the most frequently asked questions about deposits, withdrawals, security, casino games, and responsible gaming.
Welcome to 1xbed. On this FAQ page we have brought together the most frequently asked questions about our platform. From responsible gaming limits to how to deposit with bKash, how long withdrawals take, how the live casino works, and how to keep your account secure — all the answers are laid out below in five sections. If you cannot find the answer to your question, you can reach us via 24/7 live chat or email.
Limits & Controls
Using the cooling-off feature at 1xbed, you can temporarily close your account for a set period — such as 24 hours, 7 days, or 30 days. During this time, logging in or placing bets will not be possible. Let the support team know and they will action your request promptly. Do not hesitate to use this feature at any time for your own peace of mind.
Yes, 1xbed offers self-exclusion. If you feel that gaming is getting out of your control, you can contact the support team and request a long-term or permanent account closure. While excluded, please refrain from attempting to open a new account, as this goes against the core principles of responsible gaming.
If you feel that gaming is having a negative impact on your personal or family life, the 1xbed support team — via live chat or [email protected] — can assist you. You can also reach out to mental health service providers and counselling centres in Bangladesh. Seeking help at the right time is a sign of strength, not weakness.
No. 1xbed is only for those aged 21 and above. Age is verified during account registration, and if a violation is detected, the account may be suspended. Protecting minors is our highest priority. Using someone else's account is also considered a violation of this policy.
Some common signs are — playing more to chase losses, being unable to control gaming, prioritising gaming over family or work, and continuing to play under financial or mental stress. If you notice these signs, talk to the support team without delay or take a break.
Yes, 1xbed lets you set your own deposit limit. Tell the support team how much you want to deposit per day or per week — they will set it on your account. This feature helps you manage your budget responsibly. Remember, the minimum deposit amount is ৳100 by any method.
Casino & Table Games
Teen Patti is one of the most popular card games in South Asia — each player receives three cards and wins with the best hand. Andar Bahar is a simple card game where you guess which side — Andar or Bahar — the matching card will appear on. Both games are available at 1xbed with a live dealer or in an automated format.
Bet limits for table games at 1xbed vary — some tables allow you to start with a very low stake, while some premium tables have higher limits. The specific table limits are visible on screen before you open each game. It is advisable for new players to start from low-limit tables.
Yes, roulette is available at 1xbed. A wheel contains numbers from 0 to 36 — you can bet on a specific number, colour (red/black), or odd/even. The wheel spins and the number where the ball stops determines the result. Both European and live dealer roulette are available.
In live dealer games, a real dealer broadcasts live from a studio and you can watch that feed from your own device and place bets. Providers such as Evolution Gaming and Ezugi run these games. With a stable internet connection, the experience is completely realistic. You can also chat with the dealer using the chat feature.
Withdrawal Questions
Withdrawals at 1xbed are generally completed within 15 minutes to 2 hours. Most requests are processed within the stated timeframe. However, once the identity verification process is completed on your first withdrawal, subsequent requests will be faster. Contact the support team for any delays.
The minimum withdrawal amount is ৳800. Requests below this amount are not accepted. The maximum withdrawal amount may vary depending on the method — speak to the support team for details. Having your account verification completed before withdrawing speeds up the process.
Yes, for security purposes withdrawals must always be made to the same mobile banking account or bank account that is registered in your own name. Requests to withdraw to someone else's account are not processed. This is an important principle of financial protection.
No, 1xbed processes withdrawals seven days a week, twenty-four hours a day. Even at night, in the early hours, or on holidays, money generally arrives within 15 minutes to 2 hours. However, bank transfers may depend on the bank's own operating hours.
If your withdrawal request shows "pending" for more than two hours after submission, contact 1xbed via live chat or at [email protected]. Providing your request ID or account details will allow the support team to update you on the status quickly. In most cases, a delay occurs only when additional verification is needed.
Security & Privacy
Always verify the URL in your browser's address bar — the official address for 1xbed is 1xbed.bar. Spelling changes (such as 1xbet.bar or 1xbed.com) or added numbers are signs of a fake site. Look for HTTPS and the padlock icon to ensure a secure connection. Instead of logging in from an unfamiliar link, type the address directly into your browser.
A strong password should be at least 12 characters long — a mix of uppercase and lowercase letters, numbers, and special characters. Do not use your date of birth, name, or simple words. Do not use the same password on other sites. Using a password manager makes it easier to create and remember secure, unique passwords.
Change your password immediately and notify [email protected] or live chat without delay. The support team will help temporarily lock the account and investigate the activity. Then log out from any device or network you suspect the unauthorised access may have come from.
1xbed will never ask for your OTP, bKash PIN, Nagad PIN, or bank password over the phone, chat, or email. If anyone asks for this information, it is an attempt at fraud — do not share this information with anyone under any circumstances. Report suspicious contact to the support team so that others can stay alert as well.
How to Deposit
Log in to 1xbed and go to the Cashier or Deposit section, then select bKash. Make a payment from the bKash app to the merchant number shown, then enter the transaction ID (TrxID) in the form. A minimum of ৳100 can be deposited. Once successful, the balance will be added to your account.
1xbed does not charge any separate processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges, which vary according to the provider's own policy. Check with the relevant app or service provider for details on charges.
There are currently five methods available to deposit money at 1xbed: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳100 for all methods.
Yes, depositing with Nagad is just as easy as with bKash. Select Nagad at the cashier, make a payment from the Nagad app to the number shown, and enter the TrxID. The balance is added within minutes. You can start depositing with a minimum of ৳100.
Still have questions?
Our support team is ready to assist you seven days a week, day and night — in both Bengali and English. Reach us through any of the channels below.
Live Chat
24/7 Direct Support
Email
[email protected]