1xbed Privacy Policy — Your Information Is Protected

1. Introduction & Scope of Policy

1xbed is an online gaming platform operated for users in Bangladesh. We place the highest importance on the personal privacy of every player who uses our services. This Privacy Policy explains in detail how 1xbed collects your information, the purposes for which it is used, who it may be shared with, and the steps taken to keep your information secure.

This policy applies to our website, mobile platform, and all other digital services. By creating an account with 1xbed or using any of our services, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact us for assistance.

This policy may be updated from time to time. You will be notified of each change through the platform, and the date of the most recent revision will be shown at the top of the policy.

2. What Types of Information We Collect

1xbed collects only the information that is necessary to provide our services and to improve your experience. The types of information are described below:

2.1 Identity Information

Information you provide when registering an account includes:

Full name
Date of birth (for age verification)
National ID or passport number
Email address
Mobile number

2.2 Financial Information

Information required to process transactions includes:

bKash / Nagad / Rocket / Upay account number
Bank account details (where applicable)
Deposit and withdrawal history
Transaction amounts and dates

2.3 Usage Information

Information automatically collected when you use our platform:

IP address and device identifier
Browser type and version
Session duration and page navigation patterns
Gaming activity and betting history

2.4 Cookie & Tracking Information

We use cookies and similar technologies that hold the following information:

Login session maintenance data
User preferences and settings
Performance and analytics data

2.5 Communication Information

Information collected when you contact us:

Live chat conversation records
Email correspondence content
Details of issues and complaints

2.6 Verification Documents

Collected as part of the KYC (Know Your Customer) process:

Photos of government-approved identity documents
Proof of address (such as a utility bill)
Identity verification via selfie or photograph

3. Purposes of Using Information

1xbed uses the information we collect solely for the following legitimate purposes. We never sell your information to third parties under any circumstances.

Creating, verifying, and managing your account and ensuring secure login.
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Providing bonuses, promotions, and VIP benefits and ensuring their proper use.
Detecting and preventing fraud, money laundering, and other illegal activities.
Monitoring user behaviour to maintain responsible gaming and providing support when needed.
Resolving technical issues on the platform, improving performance, and developing new features.
Providing customer support in Bengali and English via live chat and email.
Keeping you informed about new offers, promotions, and services (subject to your consent).
Complying with applicable legal obligations and meeting the requirements of regulatory authorities.

4. Sharing Information with Third Parties

1xbed follows a strict privacy policy. We may transfer your information to third parties only in the following limited circumstances:

Type of Third Party	Type of Information Shared	Reason for Sharing
Payment processors (bKash, Nagad, Rocket, Upay, banks)	Transaction amounts, account information	Processing deposits and withdrawals
Identity verification services	Name, ID number, photograph	Meeting KYC obligations and preventing fraud
Technology and hosting partners	Encrypted session and usage data	Ensuring platform operation and performance
Law enforcement agencies	Legally specified information	Cooperating with lawful orders or investigations
Game software providers	Technical data from gaming sessions	Ensuring game fairness and functionality

All of our third-party partners are contractually obligated to protect the confidentiality of your information and may use it only for the specified purposes.

5. Data Security Measures

To ensure the security of your personal and financial information at 1xbed, we follow industry-standard technologies and processes. Our security framework operates on the following levels:

All data transferred between your device and our servers is secured through SSL encryption.
Servers are protected with advanced firewalls and intrusion detection systems.
Sensitive information is stored in encrypted form in our databases.
Only authorised staff have access to specific data, and their activities are regularly audited.
Potential risks are identified and addressed through regular security testing and vulnerability assessments.
Two-factor authentication is available to users.

⚠ Important Notice

No method of data transmission over the internet is completely secure. Although we make every effort to protect your information, no system can guarantee 100% security. You also have a responsibility — keep your password confidential, use a strong password, and avoid logging in from unfamiliar devices.

If you notice any suspicious activity, notify our support team immediately.

6. Data Retention Period

1xbed retains your information only for as long as it is needed. As a general policy, we follow these standards:

Active Accounts

All information is retained for as long as your account remains active. During this period, the information is used to improve your service quality and ensure security.

After Account Closure

Even after an account is closed, records of legal obligations and financial transactions are retained for a defined period. Once that period has passed, the information is securely deleted or anonymised.

In the Case of Legal Disputes

If a legal dispute, investigation, or claim is ongoing, the relevant information is retained until the matter is resolved.

Marketing Communications

Marketing-related information is retained until you withdraw your consent. You can withdraw this consent at any time by contacting us.

7. Your Rights as a User

1xbed prioritises the protection of your information and recognises the following rights:

Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

Right to Rectification

You have the right to request correction of any information we hold about you that is inaccurate or incomplete.

Right to Erasure

In certain circumstances, you have the right to request deletion of your information, though this may be limited where legal obligations apply.

Right to Object to Processing

You have the right to object to the processing of your information for specific reasons, particularly in the case of direct marketing.

Right to Withdraw Consent

You have the right to withdraw your consent for the processing of your information at any time.

Right to Data Portability

You have the right to receive the information you have provided in a common format and to transfer it elsewhere.

To exercise any of these rights, please contact our support team. We will respond to your request as quickly as possible.

8. Cookie Policy

The 1xbed website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser that retain information about your visit.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security verification, and deliver the platform's core features. These cookies cannot be disabled.

Functional Cookies

These cookies remember your preferences and settings, such as your language selection. They personalise your experience.

Analytics Cookies

These cookies are used to understand how the website is being used. This information helps improve the platform but does not personally identify you.

Cookie Control

You can turn off non-essential cookies by changing your browser settings. However, doing so may limit some features.

9. Protection of Minors' Information

1xbed is a platform operated exclusively for users aged 21 and above. We do not intentionally collect personal information from any minor (under 21).

Age verification during registration is mandatory. If a minor creates an account using false information and we detect it, we will immediately close that account and delete the collected information.

If you are aware of any minor who has registered on our platform, please notify our support team.

21+

Adults Only

10. Policy Changes and Updates

1xbed may update this privacy policy from time to time. Reasons for changes may include the addition of new services, technological changes, changes in legal requirements, or improvements to our business practices.

For significant changes, we will notify you via email or through the platform. If you continue to use our services after the changes, it will be assumed that you have agreed to the updated policy.

The date of the most recent revision will always be noted at the top of this page. Previous versions of the policy may be available upon request.

11. Contact Us

If you have any questions about this privacy policy, wish to make a request regarding your information, or have any concerns, do not hesitate to contact us. Our support team is available 24/7 and is ready to assist in both Bengali and English.

Live Chat

Get instant support at any time of day through the live chat feature on our website. This is the fastest way to get a response.

Email

For detailed requests or privacy-related matters, write to us at:
[email protected]

1xbed's Privacy Policy